There are simply too many to name them all. Here is a list of our most frequently requested services.

      • Set-up a new PC or network

      • Upgrade a PC

      • Set-up, upgrade, or secure a wireless network

      • Set-up a printer, scanner, fax or wireless printing

      • Troubleshoot a problem

      • Speed up / fine-tune PC or network

      • PC Cleanup (spyware, viruses, pop-ups, unused apps)

      • Install software applications

      • Smartphone device setup, and troubleshooting

      • Back-up and transfer data

      • Remote access to home or office PC

      • Configure email for cell phone, or handheld devices

      • Wireless device setup (keyboard, mouse, Bluetooth)

      • Consult on new purchases

If you don’t see what you need here contact us

XonicPC offers two easy ways to purchase support.

Basic Support:
Pay as you go and receive superior client service.

Premium Support:
Receive the same services as our basic support, but at discounted hourly rates by purchasing a block of hours that NEVER expire.

Your XonicPC representative will accept secure payments by Visa or Mastercard when scheduling your support.

Absolutely! If you can connect to the internet, chances are we can resolve your issue instantly.

There are 4 easy ways to schedule XonicPC support:

      • Call us at 888-XonicPC (888-966-4272)

      • We’ll call you: Click the following link and enter your phone number and we will make it ring: Ring Me!

      • Contact Form: Complete the form at the following link and we will contact you right away: Contact Form

      • Existing Premium Support clients can request support through their personalized XonicPC portal

Absolutely! Most PC issues can be resolved instantly without the need for an onsite visit. When you contact XonicPC your operator will connect you with our first available Remote Support Specialist who will be able to answer your questions, connect to your PC, and resolve your issues fast.

100% YES! Your XonicPC Remote Support Specialist will walk you through simple steps that you must complete on your end in order to establish a secure remote connection. The entire session is encrypted, and as soon as you leave the meeting or close your web browser the connection is lost and cannot be established again without your authorization. You will be able to view the entire session while support is being conducted.

PC computers, Macs, Cell phones, Hand Held Devices, BlueTooth, Printers, Faxes, Scanners, VPN, Desktops, Laptops, email, several off the shelf software applications… Still not sure contact us today.

Yes, however you must contact our business division, Xonicwave. Xonicwave can be reached at 866-844-WAVE: click here.

XonicPC is the Home and SOHO (small office/home office) division of Xonicwave. The same level of service that you enjoy at Xonicwave, is tailored to meet your home and SOHO needs. XonicPC can service any computer or network without a server.

There will be no charge if you contact us within two hours of your scheduled support visit. If you are unable to meet that time frame, we do charge a fee equal to 1 hour of the level of service that you purchased.

No. However we will consult and provide quotes on the product(s) that best fit your needs and budget. XonicPC is not a reseller: this allows us the flexibility to recommend the product(s) that best fits your needs and not our inventory.

XonicPC Support Specialists are available from 10:00 AM until 7:00 PM Monday through Friday.

You will receive a fast resolution to your issue from a courteous, professional, and patient Support Specialist. XonicPC stands above the competition by employing US based Support Specialists that not only excel in fixing computer issues, but in providing superior customer service as well.

A working PC that can connect to the internet is required for remote support.

We charge in 15 minute increments. Once you contact us, we authorize your card and provide support. Upon completion of the support, your card will be charged for the actual amount of time, rounded to the next quarter hour.

Premium support customers receive the same great service as our Basic customers but at a discounted rate by pre-purchasing support hours in blocks. Premium customers also receive access to a personalized Customer Portal where they can view service notes from all of their support requests, view account information, as well as request support.

The Customer Portal is a personalized webpage where customers can view service notes from all of their support requests, view account information, as well as request support.

Remote Backups are a simple and safe way to back up all the important stuff on your computer. A copy of your data is stored in a secure, remote location for safekeeping, so that in the event of disaster your data is still retrievable.

The SOHO package provides everything a startup or small business needs to present a professional image to the world and communicate effectively with customers and co-workers.

Services include:

      • Hosted Exchange (email with support for your Blackberry, iPhone, Palm, and Windows Mobile devices. Remote backups)

      • Remote Backup Storage to keep your important files safe

      • Business class VoIP phone service

      • Setup and hosting of your domain for the world to know who you are

      • Remote support for the length of your agreement, discounted rates for onsite support **

** Number of Remote Support hours provided determined by which SOHO package is purchased.

No. We will make every attempt to resolve your issue instant through our remote support. If we learn that an onsite visit is required to resolve the issue, no charge will be incurred for the Remote Support session, once the on-site visit is scheduled with us.